Returns & Refunds

We want you to genuinely live in your WOVN pieces and that starts with getting the right fit.

Change of mind returns

Changed your mind? You have 30 days from delivery to return items, with return shipping at your expense. To be accepted for a refund, returned items must be in re-sellable condition unworn (trying on is fine), unwashed, free of marks, makeup and scents, and in original condition with all tags attached.

Once we receive and inspect your return, we'll refund the purchase price to your original payment method. We recommend using a tracked service, as returned items remain your responsibility until they reach us. Items that don't meet the resellable-condition requirements can't be accepted for a refund and will be sent back to you.

Faulty items and consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you believe an item is faulty, contact us and we'll make it right return shipping for faulty items is on us.

How to start a return

Email hello@wearwovn.com.au with your order number and the reason for your return, and we'll reply with instructions.